When do you ship?
Orders are shipped Monday – Friday. If your order is shipping via UPS or FedEx, the order must
be received by 11am pacific time to ship out the same business day. If your order is shipping via
USPS, it must be received by 9am pacific time to ship out the same business day.
Where do you ship to?
We ship domestically as well as internationally.

Except as provided below, merchandise items that have not been worn, washed or otherwise used and remained in perfect like-new condition may be returned for any reason within thirty (30) days of the date of purchase for exchange, credit or refund. Note: See Customer Service page for FREE SHIPPING return and exchange policy. If you would like to exchange any merchandise because such merchandise was damaged when you received it, we will only pay first class U.S. mail postage in connection therewith and we must be notified within forty eight (48) hours of you receiving the merchandise. However, we will not be liable for shipping charges if you request an exchange for merchandise returned for any other reason, and you agree to pay for such charges, together with a $5.00 handling charge for all such exchanges
Small orders going to Canada and internationally will almost always be sent by USPS to help
save on shipping cost and brokerage fees. Orders going to APO/FPO boxes will also be sent via
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what the desired shipping
company charges us. The charge is based on weight and location. Therefore the shipping quote
you receive when you place and order is not your final shipping charge. We will adjust the final
cost after your order has shipped out, and then charge you credit card at that time.
Your credit card is not charged when you place the order. So even though you are being quoted
for UPS, you will only be charged for UPS if your order ships that way. If we ship your order by
another method, your order will be adjusted and your credit card will be charged for the adjusted
shipping cost after your order ships.
You can also have us use your UPS/FedEx account number to charge your shipping to. You can
either write your account number in the comments box on the shipping selection screen or email
it to <EMAIL>###
How to track an order that's been shipped?
If a tracking number is available and an email address was provided at the time of order, you will
receive an automated email from either UPS or USPS with your tracking number once the order
ships. For all other shipping methods, once the order ships, the order on our website is updated
with a tracking number (if available). You can retrieve your order information by logging into
your account on the website.

Are the items in stock?
All items are normally held in stock. However we may sometimes run out due to sudden
demand, in which case we will notify you and inform you of the date we expect to receive more
What are the lead times?
We aim to ship orders within 2 working days for domestic orders and 4 working days for
international orders. However this may sometimes be longer due to other circumstances such as
order volume and backorders. Also we do have a few special order items that have longer lead
times. These lead times are noted on the items page. Larger orders may also take a few extra
days to ship out.
UPS/FedEx ground – 5-7 business days coast to coast
UPS/FedEx 3
rd day – 3 business days
Please note that the shipping times do not including the day it was shipped. Example, if your 3rd
day shipment goes out on Monday you will receive your order on Thursday. If your 2nd day
shipment goes out on Monday you will receive it on Wednesday.
USPS first class mail is about 5 business days. USPS priority mail is 2-3 business days.

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